1. Introduction
HimStrong Telehealth Limited (“HimStrong”, “we”, “our”, or “us”) operates a digital health platform designed to connect users with licensed healthcare professionals in Kenya.
This document explains how remote healthcare services are delivered through our platform and outlines your rights, responsibilities, and important considerations before using these services.
By proceeding to use HimStrong, you confirm that you understand and agree to receive healthcare services through digital communication channels.
2. Nature of Telehealth Services
Telehealth refers to the provision of healthcare services without physical, in-person contact, using digital tools such as mobile devices or computers.
Through HimStrong, you may access services including:
- Online medical consultations (chat, voice, or video)
- Review of your symptoms and health history
- Clinical advice and treatment recommendations
- Prescription facilitation (where legally permitted)
- Laboratory test coordination
- Follow-up care and monitoring
- Referrals for physical consultations when necessary
HimStrong does not directly provide medical treatment. All clinical services are delivered by independent, licensed healthcare practitioners.
3. Advantages of Using Telehealth
Using digital healthcare services may offer:
- Easier access to medical care across different locations in Kenya
- Reduced need for travel and waiting time
- Greater convenience and flexibility
- Faster initial medical guidance
- More privacy, especially for sensitive health concerns
- Continuity of care through digital records.
4. Important Limitations and Risks
While telehealth is useful, it is not suitable for all situations. You acknowledge the following:
- No physical examination: Some conditions require in-person assessment for accurate diagnosis.
- Dependence on technology: Poor internet or device issues may affect consultation quality.
- Reliance on your information: Providers depend on the accuracy of what you report.
- Possible need for physical care: You may be advised to visit a clinic or hospital.
- Medication restrictions: Certain medicines cannot be prescribed remotely under Kenyan law.
- Data security considerations: Although safeguards are in place, digital systems are not completely risk-free.
5. Emergency Situations
HimStrong is not designed for emergencies.
If you experience urgent symptoms such as:
- Severe chest pain
- Difficulty breathing
- Uncontrolled bleeding
- Loss of consciousness
- Signs of stroke or severe allergic reaction
You must immediately:
- Call emergency services in Kenya (999 or 112)
- Visit the nearest hospital
Delays caused by relying on telehealth instead of emergency care are not the responsibility of HimStrong.
6. Your Rights as a User
When using our platform, you are entitled to:
- Clear information about the healthcare provider attending to you
- Access to your health records where applicable
- Confidential handling of your personal and medical data
- The option to discontinue telehealth services at any time
- The ability to seek alternative or in-person medical care
- The right to raise concerns or complaints with relevant authorities
7. Your Responsibilities
To ensure safe and effective care, you agree to:
- Provide truthful and complete medical information
- Use the service in a private and secure environment
- Ensure your device and internet connection are functional
- Follow medical advice and prescribed treatment plans
- Seek physical care when advised
- Avoid recording consultations without permission
8. Healthcare Providers
Healthcare professionals on HimStrong are:
- Independently licensed under Kenyan regulatory bodies
- Responsible for their own clinical decisions
- Required to follow professional and ethical standards
- Trained or experienced in remote consultation delivery
HimStrong acts only as a technology platform facilitating access to these providers.
9. Data Use and Privacy
Your personal and health information will be collected, used, and stored in accordance with the Kenya Data Protection Act, 2019.
Your information may be shared:
- With the healthcare professional handling your case
- With pharmacies or laboratories when necessary
- Where required by law
Full details are available in our Privacy Policy.
10. Payments and Charges
Fees for consultations and related services will be clearly displayed before you proceed.
By confirming a consultation, you agree to the applicable charges as outlined on the platform.
11. Legal and Regulatory Framework
HimStrong operates in compliance with Kenyan laws and guidelines, including:
- The Health Act, 2017
- The Digital Health Act, 2023
- The Kenya Medical Practitioners and Dentists Council (KMPDC) Guidelines
- The Data Protection Act, 2019
- The Consumer Protection Act, 2012
Healthcare providers using the platform practice within the scope of their professional licenses.
12. Voluntary Consent and Withdrawal
Your use of HimStrong is entirely voluntary.
You may stop using telehealth services at any time by:
- Ending your consultation session
- Contacting our support team
- Closing your account
Stopping use does not affect services already provided or records maintained as required by law.
13. Confirmation of Understanding
By continuing to use HimStrong, you confirm that:
- You understand how telehealth services work
- You are aware of the potential benefits and limitations
- You agree to receive care through digital means
- You understand that this is not a replacement for emergency care
- You provide your consent freely and without pressure
14. Contact Information
For any questions or concerns regarding this consent:
HimStrong Telehealth Limited (HimStrong)
Email: support@himstrong.com
Privacy: privacy@himstrong.com