Terms of Service

HimStrong Telehealth Limited (TRADING AS “HimStrong”)
Last Updated: 19 April 2026

1. Acceptance of These Terms

These Terms of Service (“Terms”) govern your access to, and use of the website, platform, products, content, questionnaires, communications, and related services offered by HimStrong Telehealth Limited (“HimStrong,” “we,” “our,” or “us”).

By accessing or using our platform, creating an account, submitting information, requesting a consultation, purchasing a product, or using any of our services, you agree to be bound by these Terms, together with our Privacy Policy, Telehealth Consent, and any other policies we make available on the platform.

If you do not agree to these Terms, please do not use our services.

2. About HimStrong

HimStrong is a Kenya-registered digital health company that operates a technology platform designed to help users access health and wellness-related services.

Our platform may include:

  • online health assessments.
  • telehealth support and coordination.
  • educational content.
  • product ordering.
  • prescription coordination where applicable.
  • customer support and follow-up services.

Unless expressly stated otherwise, HimStrong is not the direct provider of medical treatment. Clinical care, where applicable, is delivered by independent licensed healthcare professionals and partner facilities acting under their own professional responsibilities.

3. Eligibility

You may only use our platform if:

  • you are at least 18 years old.
  • you are legally capable of entering into a binding agreement.
  • You must be physically located in Kenya at the time of receiving telehealth services through the Platform.
  • the information you provide is accurate, complete, and current; and
  • your use of the platform complies with applicable law.

If any service is made available for a minor, it must be accessed through a parent, guardian, or other legally authorized person, subject to applicable legal and clinical requirements.

4. Medical Disclaimer

The information made available on our platform is for general informational and service-support purposes only. It is not a substitute for in-person medical care, emergency care, or individualized medical advice.

You should not ignore professional medical advice, delay seeking treatment, or start or stop treatment solely based on content available on the platform.

If you are experiencing a medical emergency, seek immediate medical attention from the nearest hospital, licensed clinician, or emergency service.

  • For Emergency Kindly call: 999 or 112

5. Telehealth Services

Where telehealth services are offered through the platform, you may be required to complete a health questionnaire and provide relevant medical information before your request can be reviewed.

You acknowledge and agree that:

  • telehealth may not be suitable for every condition.
  • a clinician may determine that in-person care is necessary.
  • not every consultation will result in treatment, a prescription, or a product recommendation.
  • all prescribing and clinical decisions are made independently by licensed healthcare professionals.

HimStrong does not guarantee that you will receive any medication, diagnosis, or treatment outcome.

6. Your Information and Account Responsibilities

To use certain services, you may be required to register, complete forms, or submit personal and health-related information.

You agree that:

  • all information you provide is true, accurate, and complete.
  • you will promptly update any information that changes.
  • you will keep your account credentials confidential.
  • you are responsible for activity that takes place under your account unless you notify us of unauthorized access.

We may suspend or refuse access if information provided is false, misleading, incomplete, or creates legal, clinical, or safety concerns.

7. Products and Orders

We may make wellness products, health-related products, and other lawful items available through the platform.

All products are subject to:

  • availability.
  • pricing confirmation.
  • eligibility checks where applicable.
  • lawful use.
  • acceptance of your order.

We reserve the right to reject, limit, delay, or cancel any order where necessary, including where:

  • the product is out of stock.
  • pricing or listing information is incorrect.
  • payment fails or cannot be verified.
  • fraud or misuse is suspected.
  • a prescription or clinical approval is required and not obtained.
  • fulfilment would be inappropriate or unlawful.

8. Prescription Products

Where a product requires prescription approval, it will only be processed after review by an appropriately licensed healthcare professional, where applicable.

You understand that:

  • prescription approval is not automatic.
  • a clinician may decline treatment.
  • additional medical, identity, or age verification may be required.
  • prescription products are for lawful personal use only and must not be resold or transferred improperly.

9. Pricing and Payment

All prices shown on the platform are in Kenyan Shillings (KES) unless otherwise stated.

By submitting an order, you authorize us or our payment partners to charge the payment method you provide for:

  • product costs.
  • consultation fees.
  • delivery charges.
  • subscription fees where applicable.
  • any disclosed taxes or related charges.

You are responsible for ensuring that your payment details are valid and up to date.

We may use third-party payment service providers, and their services may also be subject to their own terms and policies.

10. Subscriptions and Recurring Billing

Some services or products may be offered on a subscription or recurring-delivery basis.

If you enroll in a recurring plan, you authorize repeated charges at the disclosed frequency until cancellation.

You may cancel future renewals in accordance with the instructions provided on the platform or by contacting support. Cancellation will generally apply to future billing cycles and will not automatically reverse charges already validly incurred.

11. Delivery and Fulfilment

Where delivery is offered, timelines are estimates only and may vary depending on stock availability, verification requirements, location, logistics, or other circumstances beyond our reasonable control.

For some products, delivery may require identity confirmation or receipt by the intended user.

We are not responsible for delays caused by third-party couriers, supply interruptions, regulatory review, or incorrect delivery details provided by you.

12. Returns and Refunds

Because some products may be health-related, personalized, sealed, dispensed, or safety-sensitive, not all items are eligible for return.

Unless otherwise required by law or expressly stated by us:

  • consultation fees are generally non-refundable once the consultation process has started.
  • prescription-related charges may not be refundable once review, approval, dispensing, or fulfilment has taken place.
  • opened, used, or tampered products may not be returned.
  • defective, damaged, or incorrect items should be reported promptly after delivery.

Any approved refund will be processed using the original payment method where reasonably possible.

13. Acceptable Use

You agree not to:

  • use the platform for any unlawful, deceptive, or fraudulent purpose.
  • provide false medical or personal information.
  • misuse consultations, prescriptions, or products.
  • interfere with the operation or security of the platform.
  • upload harmful code, malware, or disruptive content.
  • collect or scrape data from the platform without authorization.
  • impersonate another person.
  • post abusive, defamatory, obscene, or infringing material.
  • resell products obtained through the platform without authorization.

We may suspend or terminate access where misuse is suspected.

14. Content and Intellectual Property

All content on the platform, including text, graphics, branding, software, layout, logos, images, educational material, and original platform features, belongs to HimStrong or its licensors unless otherwise stated.

You are granted a limited, revocable, non-transferable right to access and use the platform for personal, lawful, non-commercial purposes only.

You may not copy, reproduce, republish, distribute, modify, reverse engineer, or exploit any part of the platform without our prior written permission, except where permitted by law.

15. User Feedback and Submissions

If you submit reviews, suggestions, testimonials, comments, or other content to us, you grant us a non-exclusive, royalty-free right to use, reproduce, adapt, publish, and display that content for lawful business purposes, including service improvement and marketing.

You confirm that you have the right to submit such content and that it does not violate the rights of any third party.

We may remove any submitted content at our discretion.

16. Privacy

Your use of the platform is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal data.

Where health information is involved, we handle it with heightened care in line with applicable legal and professional requirements. For more information kindly visit our privacy policy.

17. Electronic Communications

By using the platform, you agree to receive notices, confirmations, reminders, disclosures, and other communications electronically, including by email, SMS, WhatsApp, or through the platform where appropriate.

Where permitted by law, your electronic acceptance, confirmation, or consent may serve as valid evidence of your agreement or instruction.

18. Third-Party Services

Our platform may contain links to or integrations with third-party providers, including payment providers, pharmacies, laboratories, logistics providers, communication tools, and social media platforms.

We do not control third-party services and are not responsible for their content, availability, or conduct. Your use of such services may be subject to separate third-party terms and privacy practices.

19. Service Availability

We aim to keep the platform available and functional, but we do not guarantee uninterrupted access.

We may suspend, withdraw, update, or restrict any part of the platform at any time for maintenance, upgrades, security, legal compliance, or operational reasons.

20. Disclaimer of Warranties

To the fullest extent permitted by law, the platform and related non-clinical services are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • the platform will always be available, secure, or error-free.
  • the content will always be complete, current, or suitable for your specific circumstances.
  • any product or service will achieve a specific health or personal result.

Nothing in these Terms limits any right that cannot lawfully be excluded under applicable law.

21. Limitation of Liability

To the fullest extent permitted by law, HimStrong shall not be liable for any indirect, incidental, special, or consequential loss arising out of your use of, or inability to use, the platform or services.

Where liability cannot lawfully be excluded, our liability shall be limited to the amount paid by you, if any, for the specific product or service giving rise to the claim.

Nothing in these Terms excludes liability for fraud, unlawful misconduct, or any matter that cannot legally be limited or excluded.

22. Suspension and Termination

We may suspend, restrict, or terminate your access to the platform where reasonably necessary, including if:

  • you breach these Terms.
  • you misuse the platform or services.
  • fraud or unlawful conduct is suspected.
  • continued access poses legal, regulatory, operational, or safety risk.

Termination does not affect any accrued rights or obligations.

23. Governing Law

These Terms are governed by the laws of Kenya.

Any dispute arising out of or relating to these Terms, or your use of the platform shall first be addressed through good-faith efforts to resolve the matter directly.

If the matter cannot be resolved amicably, it may be referred to a court of competent jurisdiction in Kenya.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, technology, or business operations.

When we make material changes, we will post the updated version on the platform and update the “Last Updated” date. Continued use of the platform after such updates takes effect will constitute acceptance of the revised Terms.

25. Contact Us

If you have questions about these Terms or our services, you may contact us at:

HimStrong Telehealth Limited
Email: support@himstrong.com
Privacy Email: privacy@himstrong.com
Phone: +254 700 123 456
Postal Address: Nairobi, Kenya
Physical Address: Kenya — online-first platform; correspondence as directed above.